Last updated: 20 July 2026

Refund and Cancellation Policy

This policy explains how to cancel an AutoTranslatorEN subscription, request a refund and exercise any applicable statutory cancellation rights.

1. Cancelling recurring billing

You can cancel the AutoTranslatorEN monthly subscription through the Stripe customer portal available from your dashboard.

Cancellation normally prevents the next automatic renewal and takes effect at the end of the current paid billing period.

Unless the service is otherwise suspended or terminated, access continues until the end of that paid period.

There is no cancellation fee.

2. Fourteen-day cancellation period

Consumers who purchase the service online will generally have a legal right to cancel within 14 days of entering into the contract, subject to applicable legal conditions and exceptions.

To exercise this right, you must clearly tell us that you wish to cancel before the cancellation period expires.

You may contact us by email or use the model cancellation notice near the bottom of this page.

3. Immediate start of the service

AutoTranslatorEN normally becomes available shortly after Stripe confirms payment.

Before payment, you may be asked to expressly request that the service begins immediately rather than waiting until the end of the 14-day cancellation period.

If you request immediate performance and then cancel during the cancellation period, we may deduct a proportionate amount for service already provided before you informed us of the cancellation, where permitted by law.

This may take account of matters such as:

• the number of days that access was available;
• the number of translation characters already used;
• other service already supplied before cancellation.

4. Cancellation after the first 14 days

After an applicable statutory cancellation period has ended, payments are not automatically refundable merely because:

• you changed your mind;
• you stopped using the service;
• you did not use all of the available characters;
• you forgot to cancel before a monthly renewal;
• you removed the bot from the Discord server without cancelling the Stripe subscription.

We may still issue a discretionary full or partial refund where it is fair to do so.

We will always provide any refund, price reduction, repeat performance or other remedy required by applicable consumer law.

5. Character top-ups

A character top-up is a one-time purchase that adds 200,000 translation characters to the selected Discord server.

The characters are normally added shortly after Stripe confirms payment.

If a statutory cancellation right applies to the top-up and characters have already been used, any refund may be reduced to account for the service already supplied, where permitted by law.

Unused characters:

• have no cash value;
• cannot be withdrawn as money;
• cannot normally be transferred to another Discord server or billing account.

This does not affect your legal rights where the top-up was not supplied, was incorrectly supplied or the service was faulty.

6. Faults and service problems

Contact us promptly if:

• Stripe confirmed payment but the subscription was not activated;
• a top-up payment succeeded but the characters were not added;
• the service is materially different from its description;
• the service has a significant fault that prevents normal use;
• you believe the service was not provided with reasonable care and skill.

Depending on the circumstances and your legal rights, we may:

• correct the subscription or character balance;
• restore access;
• repeat the affected service;
• provide a price reduction;
• issue a full or partial refund.

7. Duplicate or incorrect charges

Contact support if you believe:

• you were charged more than once for the same purchase;
• the amount charged was incorrect;
• a payment was linked to the wrong Discord server;
• a payment continued after you had successfully cancelled.

We may review Stripe payments, invoices, checkout sessions, webhook events, subscription records and character history when investigating the issue.

8. Refunds and character balances

Issuing a refund through Stripe does not automatically remove translation characters that were previously granted.

When a payment is refunded, we may manually adjust the related character balance to prevent refunded characters from remaining available.

Any adjustment will take account of characters already used and your applicable legal rights.

9. How to request a refund or cancellation

For normal end-of-period subscription cancellation, use the Manage billing button on the dashboard.

For a statutory cancellation, refund request, duplicate charge or service problem, email:

support@autotranslatoren.com

Include:

• your Discord user ID;
• the affected Discord server ID;
• the date and amount of the payment;
• the Stripe receipt or invoice reference, where available;
• a brief explanation of the cancellation or problem.

Do not send your full card number, card security code, passwords, recovery codes, API keys or Discord bot tokens.

10. Refund method and timing

Approved refunds are normally submitted through Stripe and returned to the original payment method.

We aim to process approved refunds promptly. The time taken for the money to appear depends on Stripe, the card network and your bank or payment provider.

11. Model cancellation notice

You may copy the following notice and email it to support@autotranslatoren.com:

12. Statutory rights

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded.

Services must comply with applicable consumer law, including requirements concerning reasonable care and skill and information provided about the service.